Support

We’re setting up a new support system so we can serve you better than simple comments allow.

Please find our new support desk here: http://AcmeTraffic.Zendesk.com or simply click the Support tab on the left side of this page.

Thanks.

–Dan and Mark

p.s. We used to accept support requests here as comments on the blog. Please do not try to leave a comment here any longer. Our new help desk is the right place to get support for any issue.

60 Responses to Support

  1. Bob Gill says:

    Just a couple of things not quite working for me:

    I have dragged the widget to underneath the other items on my side bar, but the widget displays right at the top of everything else in the menu. I wanted it below everything else – if that’s what it’s supposed to do.

    I have placed my pages: site-map, privacy-policy, about-us, contact-us, ftc-disclaimer in the exclude section, but they have all RSS news appearing on the pages. (I only use pages for those items mentioned and posts for everything else, like articles).

    I would have liked to have the RSS facility on my home page, which is a post, but is not being displayed there.

    • Admin says:

      Hi Bob.

      Are you referring to the site at NaturalRemediesAlternative.com?

      Let me try to answer these one by one.

      1) There’s nothing in this widget that affects the placement of the feed beyond what normal widgets do. This may be some kind of oddity with your version of wordpress, or some other plugin that’s doing weird things. Or…it could just be a little bit of strangeness easily handled with a little experimentation. Try moving the plugin to other positions temporarily — even ones you don’t want it to be in — just to see if it shows up in the right spot. Then, try moving some of your other widgets (again, just temporarily) to see what happens.

      If that doesn’t help, shoot a quick Jing video and post it here in reply. (www.JingProject.com) so we can actually see what’s going on. That might help us help you even better.

      2) In the exclude area, are you using the actual ID numbers of the pages you want to exclude? Or, did you put the post names there? Be sure to use the Page IDs and separate them with commas. And again, if the weirdness continues, make a quick Jing video so we can see the problem.

      3) Yes, it should appear on your home page. But now I think I see the real problem. You are running a caching plugin, that is basically showing you the same page over and over again, even after you make changes. So, you probably looked at those pages, then made your changes to the settings, and looked at the pages again…only to discover that it wasn’t behaving how you wanted it to.

      So, DISABLE YOUR CACHE PLUGIN — at least temporarily, and see how it works then.

      I think that will do it for you.

      –Mark

      • Bob Gill says:

        Disabling the cache plugin didn’t change anything.

        I am using Clickbump version of WordPress.

        Regarding page IDs, I have been using the actual page identificatlion, for example: http://naturalremediesalternative/about-us, to be in the excluded. As this is not working, I will contact the creator of Clickbump asking what the actual IDs are as I cannot see anything other than what I have stated. It’s the pages I want to exclude, except for the home page, not any of the posts.

        • Admin says:

          Hello Bob.

          Okay, let’s knock out the easy ones first.
          The POST ID is not the word, like “about-us”, but it’s actually a number.
          Even though your page has a “slug” (that’s what we call the words that make up the page’s URL), it also has an ID NUMBER.
          So how do you find that number?
          It’s easy. Just log into WordPress and go to the page or post you need the ID for.
          Hover your mouse over the page name, and you’ll see in the bottom left corner of your browser, a URL with the actual page ID.
          I logged into my site and took a screen capture of this, so you could be absolutely clear about where to find it.
          Click here to see the screen shot.
          Go to each of the pages you do not want the Related RSS Plugin to appear on, and then make a list of them in the Exclude field, separated like commas, like this: “14, 22, 33″.
          I hope that makes sense now.
          As for the position issue, can you send me the URL where it’s goofing up?
          –Mark

  2. Bob Gill says:

    Your screenshot enabled me to identify the page numbers that I wanted to exclude, so that bit is working okay now.

    Despite moving the widget around various places, I still have the news showing at the start of the menu. These are the widgets on my menu in order:

    home sidebar
    home header area
    inside header area
    home footer area
    inside footer area
    inside sidebar

    The RSS widget is presently set within the box surrounding the ‘inside sidebar’ – underneath ‘inside sidebar’ tag. I did expect the RSS widget to stay put under the inside sidebar, but it won’t stay there.

    There is news on the site map, but I don’t know where to locate the site map to edit. Also, the home page, which is a sticky post, doesn’t display the RSS news.

  3. Hi Folks,

    Wonderful plugin. Using it on my Green Hiker site now.

    Is there any way I can “bullet point” each item in the feed so they stand out better? If no hack is available, you might consider this for the plugins’ next upgrade.

    Thanks,
    Herb

    PS: Spent five minutes clicking on different posts just to see what feed items filled the field. I’m easily entertained.

    • Admin says:

      We’ll add that to the list for consideration for the next rev. You might also see if you can add the bullets in your own CSS.
      Oh, and we’re glad you are easily entertained. How was the experience? Better than TV, right?
      -Mark

  4. Vic Goodman says:

    Hi Dan,

    I really like the idea behind your new plugin but I can’t seem to get it to work on my blog.

    The problem I’m having is that I can’t get it to display unique RSS feeds on the posts. I’ve tried numerous keywords in the custom fields and no matter what I put in their it displays the same RSS feeds that show on my home page.

    I set the following default tags in the plug-in’s setting ( Portland Oregon Restaurant Portland OR Restaurant Fine Dining in Portland Oregon )

    I’ve tried removing the default tags in the plug-in’s settings and when I do the RSS feeds I get all deal with SEO (see this image) When I use the tags I get relavent RSS feeds for my home page, however I get the same feeds on all the other pages no matter what I put in the custom field box (see this image).

    The blog in question is http://portlandsfinestrestaurants.com/blog

    Thanks,

    Vic

    • Admin says:

      Hi Vic.
      This is Mark. We’re glad you like the plugin! Thanks for giving it a try.
      The most common reason for problems like this — where the feed doesn’t show up, shows the wrong feed, or shows up in the wrong place — is caching.
      Check your list of plugins to see if you’ve got any caching plugins installed. If you do, disable them.
      Then refresh your pages and take another look.
      Once you do that, you should see any changes you make to the plugin’s settings show up right away.
      If that doesn’t help, come back here and let us know. Or send a private message on the contact page and (if you feel comfortable) give us a temporary login to your site so we can poke around. (Once we’re done looking, you can delete the temp login.)
      –Mark

  5. Vic Goodman says:

    I do not have any caching plug-ins installed on this site. Plus as I already mentioned I can see changes in the RSS feeds based upon the default tags I use or don’t use in the settings of the plug-in.

    Where should I look next?

    • dan says:

      Vic, just email me… and send me a link with more info. I’ve got to be offline for a few hours, but I’ll get you fixed up. Dan.

  6. Javier says:

    I, Have purchased the plugin but I have a stupid question… ¿which is exactly the benefit for a blog… if the plugin shows links to OTHER webpages on it?

    I admise, I purchased it without reading good (and of course, I don’t want money back) because I suppossed the plugin sends my RSS to RSS directories.

    Excuses, my english language is not good!

    • dan says:

      We cover this in our offer text. It shows activity on your site, which Google likes. It doesn’t send your RSS to RSS directories or use your feed.

  7. Javier says:

    … And other question… doesn’t Google to penalize for duplicate content with this plugin, with its latest changes ?

    • dan says:

      According to experts we’ve consulted, No. This is not article content, these are a few links and news snippets per page.

  8. I like this plugin. In fact, this is what I have been looking for.

    However, my problem is that the news do not display feeds relevant to my keyword. Sometimes, it features news where the keyword is merely mentioned.

    I was trying to experiment on customizing the source feed as coming from article directories, but these directories either do not have rss or offers creating rss for a specific category. The problem with the latter is that some of my keywords do not fall under these categories.

    Can you advise my on how to get over this concern?

    • dan says:

      You’ll receive an autoresponder shortly that covers this.. the best thing to do as we state in our video as well, is just make your first tag more targeted. Your best bet is just using the news feeds we give you and altering your keywords.

  9. Terry Weber says:

    I know very little about WordPress, but I just installed the Related RSS Plugin. I have it installed by following instruction for iinstall and set up. I got as far as completing the FEED and I choose Google News only. I don’ know anything about “tags” & “fetches.”
    Is there something more I should do (I did save) to have this up and running?
    How will I know that it is working for me?
    I have more than 30 blogs or articles (on: http://www.dentureliner.com)
    Will they all be available to Google?

    • dan says:

      Terry, that’s not how it works. It’s not about your feeds, but displaying related feeds from news sites. You need to add the widget to your sidebar and set that up too.

    • Admin says:

      Hello Terry.
      The first thing you should do is watch the Related RSS Setup Video.
      And on that same page, you should read the text instructions.
      Both will help you tremendously in understanding how to install the plugin.
      I looked at your site and see that you’ve got no feed showing up on your home page. That means you either haven’t entered in a “default keyword” or the keyword you entered has no news available.
      If you haven’t entered in the default keyword yet, you need to do that.
      If you entered one already, then choose another one that is more likely to have news.
      It’s all explained in the setup instructions.
      But, if you have any questions after viewing the instructions, let me know. We’ll answer any questions we can.
      -Mark

  10. Hi,
    I purchased the plugin and tried to install but get following error
    “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 1024 bytes) in /home2/busingm2/public_html/wp-includes/capabilities.php on line 740″

    Is this something you can assist with?

    Thanks

    • Admin says:

      Hello Danette,
      Sorry you’re having trouble with this.
      We’d be HAPPY to help. Here’s what I found out.
      It sounds like a configuration error on your server.
      For example, take a look here:
      http://www.tech-recipes.com/rx/777/solve-php-fatal-error-allowed-memory-size-of-8388608-bytes-exhausted-tried/
      You probably have a setting in your PHP.INI file that is specifying too-small a memory allocation for PHP scripts.
      Best bet to get that adjusted is to contact your hosting company and ask them to set it higher.
      I can’t give you any specific number to set it to, as this script is relatively small. However, it seems like you’re bumping up to the maximum memory allocation.
      Your host ought to be able to help you.
      Write us back and let us know how it goes.
      -Mark

      • Thanks for your response Mark. I think I have it sorted.
        I have installed the plugin and it’s working so guess it’s all ok now.

        Again, many thanks
        Danette

  11. I installed the plugin, like it very much and it is working almost perfectly.
    I use Google News and noticed that with some keywords (e.g., keyword ‘aweber’) the RRSS feed is pulling Spanish links in (at least I think it is Spanish). I have tried different variations to the keyword, e.g., aweber email, aweber services, but got no better results. Is there as reason why it would do that?

    • Admin says:

      Hello Gabrielle,
      I don’t think that the feed is in spanish, but it does appear as though someone actually wrote some spanish articles and did not tag them right. As a result, Google may think they are English.
      For example, if you just go to news.google.com and type in Aweber, you’ll see the feed right there on the screen.
      Among the first few articles are: Aweber En Español, and Realizar su plan de marketing en línea, and a few others.
      In short, the problem is not the plugin, but the feed itself.
      So, I wouldn’t worry. Those articles will be gone soon enough.
      –Mark

  12. The reason is that I can’t read Spanish and I have pressed on one of the links is an explicit xxx rated picture in full few. It was a very embarrassing situation. Luckily I did not have my little one next to me.

    • Admin says:

      Gabrielle, I’m not sure which one resulted in a naughty link for you. Can you tell me what the text was? Usually, Google blocks such things.
      -Mark

  13. Mark, I did check the news.google.com out and searched on aweber. Go to the second page and scroll down. You see then what I mean with the explicit picture. I know this is moderated site, otherwise I would not have written it so graphically.

    Gabriele

  14. If you go to my website, select the “How to Compile an eNewsletter” blog, then on the RRSS feed select the 5th feed.

    Gabriele

    • Admin says:

      What is scary, Gabriele, is that Google would put that in their feed. But, if you go to Google news, you’ll see it here:
      http://news.google.com/news/search?pz=1&cf=all&ned=us&hl=en&q=aweber&cf=all&start=10 (that’s the second page for the feed).
      However, I do have a solution for you, thanks to my brilliant partner Dan.
      Try using a negative keyword.
      We have the ability to specify a keyword for the Feed you put on any page.
      You do that by creating a “custom field” called “RRSSFEEDKEYWORDS” and setting the value to whatever topic you want for your feed.
      And it also turns out that Google News accommodates “negative keywords”. Which means that if you put a minus sign in front of a word, it will block stories with that word.
      So, I noticed that most of those spanish language Aweber stories had “noticias” in the dateline.
      The solution would be to set RRSSFEEDKEYWORDS to “aweber -noticias”.
      I tested that directly on the Google News site and it worked!
      Look here: http://news.google.com/news/search?aq=f&pz=1&cf=all&ned=us&hl=en&q=aweber+-noticias&btnmeta_news_search=Search+News
      So give that a try.
      You can use this technique any time you notice unwelcome content in your feeds.
      Oh, and then complain to the people who make the feed and tell them to get their act together!
      Let me know how that works for you.
      -Mark

  15. si says:

    Hi,

    I am using the BBC feed and a keyword london. I would expect plenty of related content for that. But the first in the feed is for belfast.

    I have no caching plugins.

    I set custom radio button in settings to yes and left the feed blank http://screencast.com/t/pvP4Gfp7VqT

    I then added the 2 custom fields to the post http://screencast.com/t/mTSi0A4v8TB

    Here is the content http://screencast.com/t/fmhMKxMLh7Z

    Is my setup correct ?. If so any ideas ?

    Thanks

    Si

    • dan says:

      Si, you can’t leave the feed url blank. That is for you to enter a custom feed url that supports keywords, if you have one you wish to use. And you only need to use
      one custom field. Yours is displaying the bbci feed. My recommendation would be use one of our news feeds.

      • si says:

        Thanks Dan. Ok I will try that.

        I´m not quite sure I understand the setup here.

        1. Can you specify a completely different feed url on each page/post or are they all using the original feed but with different keywords and thats why you can´t leave it blank ?

        2. How can you tell if a feed supports keywords ?

        Sorry I´m slow !

        Si

        • dan says:

          1. The first tag of each post determines the content of the feed by inserting that tag into the [keywords] variable in your sidebar feed. You can use a custom field if you wish to use an exact feed for each page or post.

          2. You view the page with the feed you want to check. Assuming you are using one or two keywords that are real words, you will almost always see results

        • si says:

          Also if I select say google news it generates this ins settings –
          http://news.google.com/news?output=rss&q=keywords

          I want it to pickup london as opposed to the tags with my posts so do I have to add the custom field for the url for the above and then the custom keywords

          and do the same for other posts where I may want a different keyword ?

          • si says:

            Tried it with the custom keyword field and worked great.

            Also on another post I added the 2nd of your news feeds and the custom kw and again great

            Thanks for your help

            Si

  16. Joel Skretvedt says:

    Any possible way to have two different instances (i.e. Feeds) on one page? (Right & Left Column – Different Feeds)

    • Admin says:

      Joel, technically, you should be able to drag as many instances of RRSS to your sidebars as you like. The problem is that they will all share the same parameters, and therefore show the same feeds. So….let me think about how we might implement that in a future release. We will put it on the list to discuss.

  17. Mark says:

    hello,
    just wanted to ad that I have started to use the plugin and it works great. Just have to tweek some tags here and there and it pulls fine.

    One problem though is that when there is no feed to pull for a post it will slow the page load down tremendously. Is there a way to fix?

    Also a request, I use both original content and some auto content on the same blog. I know its possible to block certain post, could it be possible to have the feed show only on certain pages/posts and block all future posts?
    Thanks, Mark

    • Admin says:

      Hello Mark.
      We will see if we can speed up the feed when it finds nothing, but let me ask: have you tried different feed sources? Is the problem only with one source (IE Google news) or with any?
      As for excluding pages, you can add a list of post ids to exclude right on the widget. To do what you want, I think you are asking to be able to set a page I’d range, like 123-254, right? We have nothing like that yet, but we can add it to the feature request list, if you like.
      Is that what you are asking?
      Mark

      • Mark says:

        Only have tried google news so far.

        Not so much a range but a choice of posts/pages.
        Say I create a few original pages/posts I would like the feed on them. Than let the auto posts run with no feed. I than ad additional original pages/posts sporadically amongst the auto posts that I could choose to have the feed.
        Im only concerned with ranking my original content. I hope I explained it clear.
        Thanks, Mark

  18. Wes Hopper says:

    Just so you know, I’ve failed completely in trying to get the Category pages excluded. I don’t know if you ever tested this, but Word Press ID’s posts with a “post=xxx” in the long URL, and category pages with a “tag_ID=XXX” in that URL. Putting the tag number in the Exclude form does nothing. The Category pages run the default feed instead of having the feed removed.
    If that’s what’s supposed to happen, then I’m misunderstanding “exclude.” For now I’m OK with running the default feed, but I wanted you to know.

    • dan says:

      Wes, sorry for any confusion. We never stated we had a category exclude feature. We’re using the wordpress page exclude feature so that users can exclude pages and pages only.

  19. Graham says:

    I tried the plugin on a test site (http://fishfinderlocator.info) and used the keyword ‘fish finder locator’. The news returned from Google bears no relation to the KW.
    It’s a niche KW, but I’d expect either no news, or specifically related to the KW

    Set the default tag to fish finder locator

    Using the custom field for RRSSFEEDKEYWORDS

    This is a simple site with one page and no posts. It uses php code to target Amazon sales.

    I have a lot of these sites, so hoping to get the plugin working for this format.

    Graham

    • Graham says:

      Tried changing KW to just fish finder and I’m seeing more useful Google news. Maybe it’s a good idea to try various site related KWs, to find the best content.

      Another question – if the site is static with no new content, does the news change on the rss feed as peeps visit the site?

      Graham

      • Admin says:

        If you have a topic that is very very nichey, and not very often used, then the more broad the keyword, so long as it is still targeted to your page, the better. That’s because of the nature of news feeds, not anything about the plugin. So, it makes sense that “fish finder” delivers more results. I can’t imagine how many news items there are each day on that topic.

        In answer to your second question, YES, the news changes regardless of whether a human sees the site. When Google, or any human, loads a page, the plugin is loaded and the content is shown.

        I hope that helps.

        –Mark

  20. Diane says:

    I have your plugin up and running on my site. Thank you, I really like it. It provides my visitors a little additional information without distracting from my posts. The prospect that it might also increase my rankings is attactive.

    The installation went smoothly (or maybe I am just getting better at installing plugins). I currently have around 150 posts on my site and I did do a quick review of each of them to make sure first that they had tags and second that the first tag was the most relevent. It does a pretty good job of finding related news with just a couple of exceptions i.e. the tag “Family Tree” shows information on “geneology” as well as info on “Trees”. Oh well, I will do a little experimenting and see if I can find a better tag.

    My site is targeted to Busy Grandmothers or rather active baby boomers like myself and so it has categories for everything of interest to me. I set my default to “Family Tree” because I have over 400 family tree pages and I didn’t want to add tags to each of them, so by setting the default to Family Tree they all display related news. Then all I need to do is to make sure that all of my non-family tree posts/pages have tags. Works slick ! !

    Thanks again for providing a nice plugin that does what it says it will. I am looking forward to more to come to help me grow my business.

    • Admin says:

      You’re welcome, Diane!
      It’s so nice to hear from you, and other users, about how easy it was to set up.
      Please let us know if you need any help!
      -Mark and Dan

  21. Kayode says:

    Hi There,

    I have just purchased the plugin and installed on 2 of my blog Site.

    There appears to be a couple of issue i’ve noticed.

    1) Using the [Keywords] token on the Title, does not pickup the 1st tag of the first post. The title on the site just displays: [KEYWORDS]

    2) Secondly i think this related to the above issue. The RSS content very random and not relevant to the posts on or my niche site.

    Please help,

    Regards,

    Re

    • Admin says:

      Hello Kayode,
      1) In the title, use [keywords] and not [Keywords]. That should handle it.
      In a future version, we’ll make it not case sensitive.
      2) Do you have TAGS set for each of your posts? If so, is the FIRST TAG the most relevant one? You should get an email about “tuning your feeds” about 2 days after getting the plugin. That explains the tags very well.
      If you’ve got more questions, feel free to ask. But give me some more details (like what your tags are, what your default keyword is set to, a link to your blog, etc).
      Thanks.
      -Mark

      • Kayode says:

        Hi Mike,

        I just tried again [keywords] – all lower case- token, but this gets translated to [KEYWORDS] on the blog.

        Yes i have tags set for each post and the tags are broad enough to find content.

        Please help resolve.

        Regards,

  22. hey Dan and Mark!

    got it set up on my new blog at: http://socialmediacurator.com/intro/

    using the custom field function for most pages and posts…seems to be working beautifully.

    thanks, and look forward to the Acme training…:-)

    Mtn Jim

  23. Hey there would you mind letting me know which hosting company you’re using? I’ve loaded your blog in 3 different internet browsers and I must say this blog loads a lot quicker then most. Can you suggest a good hosting provider at a reasonable price? Cheers, I appreciate it!

  24. Tom says:

    Not going to be giving you any problems. The plugin is working beautifully and I’ve got to admit I am truly impressed. Hopefully it buys me a little time between updates.

    Great work.

    For your next endeavor how about a plugin that includes pages in your RSS feed and allows you to filter which pages are published on the feed.

    Tom

    • Admin says:

      Thanks for the nice compliment Tom. And thanks for the suggestion for a future plugin. We’ve got something like that on the “maybe” list already. Anyone else interested in something like this?
      -Mark

Comments are closed.